We would like to express our appreciation to Joe Sperry and Sallie Sherman of S4 Consulting. Their knowledge and past experiences greatly contributed to the concepts and methodology that made this book possible. We would also like to extend our appreciation to Damon Jones, Jason Buma, and Jenna Poinier for their careful editing and skillful review of the material. We are also grateful to Harry Magure for providing his legal expertise throughout this process, Ryan Olsen for his project management efforts that went into the completion of the project, and Erin Anderson for his graphic design contributions. Lastly, we would like to thank Catherine Dassopoulos of McGraw-Hill for facilitating a smooth and enjoyable publishing experience.