Tech Support Impersonation

Now that you know what it takes to be a social engineer, you can examine different examples of impersonations used to gain access into data networks. These are not the only types of impersonations; the most successful social engineers are those who can come up with new, creative ways to persuade others into giving them information.

The first, and most common, form of social engineering is tech support impersonation. Here, you impersonate a help desk technician who is seeking to gain information, such as a password, from an unsuspecting user.

PenTester: Hi. This is Joel in technical support. Are you noticing a slowdown in your system?

VictimUser: Well, it does not seem too slow.

PenTester: Hmmm... We are showing significant network degradation. Okay, let me log on and test your PC. Your username is vuser, right?

VictimUser: Yes!

Usually the username is the same as the e-mail address. So, if the e-mail address is [e-mail], it is likely that the account on the corporate network is vuser. You can gather e-mail addresses off of most company websites:

PenTester: Great! Let me look up your password. Hmmm... Our system is really slow... What is your password?

VictimUser: It is SimplePassword.

PenTester: Okay, I am in. It does not seem too bad. It must not be affecting users on your floor. Strange. Well, I should check the other floors. Thanks for your time.

VictimUser: Glad to help!

This example shows a simple tech support impersonation tactic. In a real-world scenario, you should ask the user more questions so as to build trust with him. Incorporate humor while sounding knowledgeable about the internal network of the company.

Some of the most overlooked and unprotected areas of a corporate network are in the home of a telecommuter. As a penetration tester, you should test these remote users. Often, they are more susceptible to social engineering tactics because they are away from the office where they might receive security awareness training and notices. They are also used to receiving phone calls from the help desk staff to walk them through scenarios.

The hardest part about this kind of testing, however, is getting the phone numbers of those who are telecommuters. You could circumvent this problem by pretending to be an executive needing the names of employees who work from home. This in itself does not seem like a serious breech of confidentiality, so most departments give away this information without much thought, especially if they believe they are being asked to do so by an executive manager. From there, you can use the phone book to look up names and phone numbers.