Chapter 3. Planning for VoIP

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Chapter 3. Planning for VoIP

A plan for success needs absolute attention. Do not use duct tape.

—Scott Kavanagh

This chapter explains what you need to consider when planning a VoIP deployment. Continuing with the IT project plan introduced in Chapter 2, "Building a Business Case for VoIP," this chapter covers the first three stages in depth:

• Planning, analysis, and assessment.

• Evaluation and purchase.

• Initial deployment.

Tuning and VoIP management are discussed in later chapters.

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