What s Inside

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What's Inside


Chapter 1, What Is Ticketing?

Provides some background about what ticketing systems are and how they can help save your job and your sanity.


Chapter 2, Installation

Walks you through the process of setting up an RT server and configuring sane system defaults.


Chapter 3, Getting Started

Will help you get up and running with RT's web interface.


Chapter 4, Command-Line Interface

Explains how to interact with RT from your shell or console window.


Chapter 5, Administrative Tasks

Steps you through the basics of turning a virgin RT server into a useful tool for tracking what you need to do inside your organization.


Chapter 6, Scrips

Shows you how to extend RT's standard behavior with custom business logic.[*]

[*] Please forgive us for the name Scrip. Jesse coined it in the middle of the dot com boom to describe a cross between "script" and "subscription." Everybody was inventing words back then and it seemed like a good idea at the time.


Chapter 7, Example Configurations

Provides a look inside the RT configuration at Yoyodyne Propulsion Systems, a nonexistent company that makes heavy use of RT to manage their internal processes.


Chapter 8, Architecture

Covers the nuts and bolts of how RT is put together. This chapter walks you through RT's files on disk, as well as the details of its database tables.


Chapter 9, API

Describes how DBIx::SearchBuilder works. SearchBuilder is the object-relational mapping framework that ties RT to the database backend.


Chapter 10, Development Environments

Helps you set up a local sandbox for modifying and extending RT without putting your production server in harm's way.

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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