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Custom fields (also known as CFs) are application-specific metadata that are created specifically for the local RT installation. Starting with RT 3.4, custom fields can be applied to tickets, transactions on tickets, users, and groups. Each custom field can apply to only one type of object. Ticket and transaction custom fields can be tied to any number of queues, but user and group custom fields apply system-wide. Custom fields can be one of several types:
In addition to its type, a custom field also has a MaxValue setting that limits the number of its entries. As of this writing, the web configuration interface only allows 1 (Single fields) and 0 (Multiple fields). |
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