12.4 Communication

12.4 Communication

Enough cannot be said about overcommunicating. Almost every process related to a root cause analysis exercise ultimately points back to communication as a root cause. It is with this in mind that you should proactively address this problem by making communication part of your strategy upfront.

• Establish coalitions and gain buy-in early.

• Overcommunicate.

• Establish a strong communication and feedback loop.

• Establish and maintain coalitions.