About the Authors

About the Authors

Anthony F. Tardugno has over 15 years of IT and product development experience. He is Manager, Site Manufacturing Information Technology for the Corporate Strategic Services Division at Xerox, responsible for development,delivery, and operations of Northeastern U.S. and Canadian manufacturing technology.

Thomas R. Dipasquale has over 18 years IT experience in the utilities, manufacturing, and government sectors. He is now Technical Operations Manager at Xerox, responsible for server operations, software delivery, and database operation in an environment encompassing 70+ Sun and Compaq servers running over 100 Oracle databases.

Robert E. Matthews has served as IT consultant for Sun Microsystems' Professional Services Organization since 1995, specializing in operations, server consolidation, total cost of ownership, and E-commerce. Previously, he was Senior VP, Information Services for Equitable Real Estate, supporting a $23 billion international enterprise.

IT Services Costs, Metrics, Benchmarking and Marketing
IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)
ISBN: 0132621959
EAN: 2147483647
Year: 2000
Pages: 93

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