Endnote

1 The reader may feel that there is a conflict between the use of process analysis as the first element of system design and the belief that the first major gate in system development is the manual. We maintain that when we begin with process and then use that information as a database to define our quality policy statements, the policies end up with greater credulity and usefulness. The process documents act as the baseline research tools and the quality policy manual acts as the system controller. There appears to be some agreement in this area (i.e., McLymont, Rosalind, and Amy Zukerman, "Slipping into ISO 9000:2000," Quality Digest, August 2001, p. 30, at http://www.qualitydigest.com.