Part I: QMS Design Fundamentals

Chapter List

Chapter 1: QMS Foundations

Chapter 2: The ISO 9001:2000 QMS

Chapter 3: QMS Continual Improvement Framework

Part Overview

Strategic quality goals are established at the highest company levels and are a part of the companies' business plans. This concept of strategic quality goals is a logical result of the movement to give quality the top priority among the companies' goals.

—J. M. Juran, Juran on Quality by Design, The Free Press, 1992.

You shouldn't have a long-term strategy anymore, because you are going to be confined, and you won't be able to move fast enough.

—Orbit Gadiesh, Chairman, Bain & Co., "The Mind of the C.E.O," Business Week, February 5, 2001, p. 108.

In the end, a vision without the ability to execute is probably a hallucination.

—Stephen M. Case, Chairman, AOL Time Warner, "The Mind of the C.E.O," Business Week, February 5, 2001, p. 107.