Chapter 13. Queuing Models with Multiple Classes

Section 13.1.  Introduction

Section 13.2.  The Need for Multiple-Class Models

Section 13.3.  Simple Two-Class Model

Section 13.4.  Notation and Assumptions

Section 13.5.  Closed Models

Section 13.6.  Open Models

Section 13.7.  Mixed Models

Section 13.8.  Concluding Remarks

Section 13.9.  Exercises

Bibliography