About the Authors

Online Training Solutions, Inc. (OTSI)

OTSI is a traditional and electronic publishing company specializing in the creation, production, and delivery of computer software training. OTSI publishes the Quick Course series of computer and business training products. The principals of OTSI are:

Joyce Cox has over 20 years experience in writing about and editing technical subjects for non-technical audiences. For 12 of those years she was the principal author for Online Press. She was also the first managing editor of Microsoft Press, an editor for Sybex, and an editor for the University of California.

Steve Lambert started playing with computers in the mid-seventies. As computers evolved from wire-wrap and solder to consumer products, he evolved from hardware geek to programmer and writer. He has written over 14 books and a wide variety of technical documentation and has produced training tools and help systems.

Gale Nelson honed her communication skills as a technical writer for a SQL Server training company. Her attention to detail soon led her into software testing and quality assurance management. She now divides her work time between writing and data conversion projects.

Joan Preppernau has been contributing to the creation of excellent technical training materials for computer professionals for as long as she cares to remember. Joan s wide- ranging experiences in various facets of the industry have contributed to her passion for producing interesting, useful, and understandable training materials.

The OTSI publishing team includes the following outstanding professionals:

Susie Bayers
Jan Bednarczuk
Keith Bednarczuk
RJ Cadranell
Liz Clark
Nancy Depper
Leslie Eliel
Joseph Ford
Jon Kenoyer
Marlene Lambert
Aaron L Heureux
Lisa Van Every
Michelle Ziegwied

For more information about Online Training Solutions, Inc., please visit www.otsi.com .

Kristen Crupi

Microsoft Outlook Version 2002 Step by Step , on which parts of this book are based, and the chapters pertaining to Microsoft Office Publisher, Microsoft Office OneNote, Microsoft Office InfoPath, and Collaborating with The Microsoft Office System, were written by Kristen Crupi, who has more than seven years experience as a technical writer and information architect for Web-based applications. Kristen also contributed to the Microsoft Excel 2000 Step by Step courseware and served as a technical resource on the Windows 95 Resource Kit team.

Perspection, Inc.

Microsoft PowerPoint Version 2002 Step by Step and Microsoft Word Version 2002 Step by Step , on which parts of this book are based, were created by the professional trainers and writers at Perspection, Inc. Perspection writes and produces software training books, and develops multimedia and Web-based training.