Chapter 1

1. TimMcDonald, ‘‘InstantMessaging Enterprise Security Ramps Up,’’ NewsFactor Network (May 31, 2002). See also Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

2. Ibid.

3. Ibid.

4. Frank Thorsberg, ‘‘Is IM a Sieve for Corporate Secrets?’’ PCWorld.com (July 19, 2002). See also Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

5. Ibid.

6. Harry Wessel, ‘‘IM: Two Little Letters Equal a Big Help to Some Businesses,’’ Orlando Sentinel (June 25, 2003), G1.

7. Lisa Meyer, ‘‘IM Intrigues the Enterprise: VARs Tasked to Control Disparate Instant-Messaging Implementations,’’ Varbusiness (May 12, 2003), 62.

8. Telephone interview with Jonathan Christensen, CTO, Face-Time Communications (October 21, 2003), www.facetime.com.

9. Dan Orzech, ‘‘Under IT’s Radar, Instant Messaging Invades Corporate Desktops,’’ InstantMessaging Planet (July 14, 2003), www.instantmessagingplanet.com/enterprise/article.php/1120822348711 .

10. Nicholas Varchaver, ‘‘The Perils of E-Mail,’’ Fortune ( February 17, 2003), 96.

11. Brian Deagon, ‘‘Top Brass Slow to Embrace Instant Messaging Technology—Explaining IM Benefits,’’ Investor’s Business Daily (July 2, 2003).

12. Excerpted from Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

13. Ibid.

14. Mary Brandel, ‘‘Plug IM’s Security Gaps: It May Not Be Sanctioned by IT, but with 25Million Business Users, Instant Messaging Is a Security Problem You Can’t Ignore. Here Are Some Tips for Locking It Down,’’ Computerworld (July 14, 2003), 40.

15. M2 Communications, Ltd. Press Release, ‘‘Instant Messaging & Peer 2 Peer Are the Next Big Business Headache, Claim UK IT Managers,’’ M2 Presswire (May 13, 2003).

16. Christopher Saunders, ‘‘Report: IM Viruses on the Rise’’ ( October 1, 2003), www.esecurityplanet.com/trends/article.php/3086291 .

17. Brian Sullivan, ‘‘Intruders Target Instant Messaging: CERT Security Service Cites Bogus Warnings That Actually Sabotage Messaging,’’ Computerworld (March 20, 2002). See also Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

18. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

19. Ibid.

20. ‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by the American Management Association, US News & World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

21. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.