Management Team

It is likely that without the persuasive powers of Colleen Romero from Nokia that this book would never have been written ”thanks are due for her vision, encouragement and invaluable assistance in achieving this finished work.

Mary Franz of Addison-Wesley, Stacey Johnson of Zen Consulting and Patrick Ames of BookVirtual all played very significant roles in the many stages involved in producing this book. It is a complex process involving many legal, logistical and technically challenging issues. Grateful thanks are due to them all for their excellent contributions in producing this work to such a high standard and under such severe time pressure.

Special thanks must go to Jim Markham of Addison-Wesley, for his attention to detail and for the addition of clarity to every chapter.