Processing the Results

Playing the Game

Start by confirming that your apprentices are appropriately physically and mentally prepared for the task.

Remind your apprentices to ask lots of questions during the game. It is the best way for them to learn from their experiences.

Encourage your apprentices to maintain a notebook or diary of their experiences. During the game, meet daily for 20 to 30 minutes to review their most important discoveries and capture how their understanding of the product that they need to create is changing based on their experiences. When finished, review each day's insights and consolidate them into a larger document. Note that you'll often discard earlier observations in favor of later observations, when your team has a more genuine understanding of the task. Consider inviting your customers to attend these review meetings, so that they can further work with your team to clarify any misconceptions about the job.