Index_S

S

Safety plan, 125, 409

Salary, 312

Sales, business performance, 614–615

Sales managers, 53

Satisfaction, see Customers

Schedule

essential activity, 32

management plan, 123, 410

metrics, 89

portfolio management, 508, 509, 511

project recovery, 451, 455, 469

work plan, auditing, 423

Scope of project work

authority, 312

change management documentation, 124

essential activity, 32

management plan, 123, 406, 599

project recovery, 451, 455

statement, 508

Screening of projects, 504, 505–506

Searches, 120

Security, 263

Selection process

courses, 291

essential activity, 32

portfolio management, 486–499, 504–516

project initiation phase, 28

project recovery, 473

tools, 56–62

vendors and subcontractors, 581

Self-evaluation/self-assessment, 347

Senior management

business performance, 609

capability, oversight assessment, 174

maturity assessment, 184

PMO relationship, 197

policies, 150–151

project recovery, 460

promotion of training program, 288

team development, 348

Senior managers

mentoring, 373–375

methodology training plan, 38

tools implementation, 63

training, 278

Senior project managers, 309

Service provider relationships, 571

Service quality, 487

Shipments, 555

Sign-off, 556

Singapore Computer Society (Singapore), 320

Site survey, 125, 579

Size of projects, 154–155

Skill development, 317–318, 341–342

Smaller PMOs

assessment, 185–186

auditing, 443–444

basics, xxi

business performance, 623

career development, 323

customer relationships, 563–564

facilities and equipment support, 245–246

governance, 164

knowledge management, 132–133

mentoring, 381

organization and structure, 218–219

portfolio management, 530–531

procedures, 46–47

project management methodology, 46–48

project recovery, 475–476

resource management, 269–270

standards and metrics, 96–97

support and buy-in, 47

team development, 349

technical processes expansion, 47–48

tools, 67

training and education, 293–294

vendors and contractors, 590–591

Small projects, 155

Socialization of team, 337–338

Software, 118–119, 229

Solicitation, 578–579

Solution elements, technical, 122

Solution implementation phase, 179, 467–470, see also Implementation phases

Solution planning phase, see Planning phases

Sources of standards, 75–79

Sourcing process, 371–375

Sourcing responsibility, 574

Spaces, see Work spaces

Special equipment, 230, 231, 262, see also Facilities and equipment support

Specifications, 125, 539, 604

Sponsor, see Project sponsor

Sponsoring organization, concept, vi

Stabilization, project recovery, 467–470

Staff

business performance, 612

career, 308, 313–314

information users, 106

introductions, 195–196

management plan, 407

needs, 192–195

performance oversight, 613

PMIS, 123

portfolio management, 510–514

resource requirements, 257–258

stakeholder participation, 213

training plan, 123, 410

transition plan, 410

Stakeholders

concurrence, standards implementation, 81

essential activity, 32

maturity assessment, 184

methodology transition, 40

organization and structure, 210–217

portfolio management, 507

project recovery, 456, 468

training, 280

Standard PMOs competency continuum, see also Mid-range PMOs competency continuum

assessment, 168

auditing, 418

basics, xi–xii

business performance, 596

career development, 299

customer relationships, 536

facilities and equipment support, 225

governance, 141

knowledge management, 103

mentoring, 358

methodology, 7

organization and structure, 190

planning support, 387

portfolio management, 482

project recovery, 448

resource management, 252

team development, 328

tools, 55

Standards and metrics, see also Standards and metrics function model

basics, xix, 69–70

business environment interface, 71–72

competency continuum, 72, 73, 74

compliance, 123, 175

knowledge management, 125

portfolio management, 503

project environment interface, 70–71

smaller PMOs, 96–97

team structure, 202–206

virtual teams, 339

Standards and metrics function model

basics, 74, 74, 93–96

benchmarking, 83–85

business management metrics, 92–93

corrective actions, 95–96

identifying standards, 79–81

implementation, 74–85

measurement plans, 93–94

metrics requirements, 85–93

performance, 88–91, 94–95

preferred standards, 81–83

process improvement metrics, 86–88

sources of standards, 75–79

Standards implementation

basics, 74–75, 83

benchmarking, 83–85

capability, 77

competency, 78

identifying standards, 79–81

individual performance, 80–81

maturity, 76–77

methods and procedures, 79

organizational certification, 78–79

performance, 80–81

planning, 82–83

practices, 75–76

preferred standards, 81–83

product/service quality, 81

project performance, 80

quality, 81

sources of standards, 75–79

stakeholder concurrence, 81

technical approaches, 77, 80

tools, 80

Start dates, 40

Statement of project condition, 457

Status of project, 40, 129

Status reports

career development, 305

knowledge management, 124

project recovery, 452, 460

Stop-work orders, 556, see also Change control; Modifications

Storage, content, 121

Storage database, 114

Strategic objectives

business performance, 606, 614–615

career development, 317

classification guidance, 155–156

integration assessment, 175

maturity assessment, 185

planning support, 410

PMO charter, 146

portfolio management, 485–486, 486, 528–529

projects, classification, 154

Structure, 32, 123, 159–160, see also Organization and structure

Structured walk-throughs, auditing, 429

Subcontractors and vendors, 30, 53, see also Vendors and contractors

Subgroups (teams), reviews, 331

Submittals, 126, see also Reports

Success, project, 306

Supervision, virtual teams, 340

Supplier relationships, see Vendors and contractors

Support level positions, 307–308

Support plans

planning support, 393–394

PMIS, 123–124

portfolio management, 503–504

review, auditing, 427

Support processes

assessment findings, 23

essential activity, 32

metrics, 88

project recovery, 453–454, 474

Surveys, 559, 560

Systems, see also Interfaces

automated methodology deployment, 34

integration plan, 125, 410

introduction, knowledge management, 117–121

knowledge management, 125

planning support, 410

tools, 51–52