This chapter teaches the important basic techniques that you use for working with almost any of the types of information stored in Microsoft Outlook. First you'll learn how to work with the items stored within an Outlook folder, such as messages in the Inbox folder, appointments in the Calendar folder, and journal entries in the Journal folder. Then you'll discover how to work with Outlook folders themselves. Next you'll find out how to modify the Outlook Bar and the shortcuts it contains. You'll also learn how to search for items in Outlook folders or for files in file folders. Finally, you'll find out how to print the different types of information stored in Outlook.
In the following two chapters, you'll learn the specific techniques for working with each type of information that Outlook manages.