About the Authors

John McConnell was involved in networking for over 30 years. A member of the ARPANET working group, John contributed to early Internet architecture and protocol development. John has consulted with clients in the U.S., Europe, Asia, and the Middle East, and he has designed some of the first TCP/IP networks deployed in Europe and the Middle East.

John served as a consultant in the areas of systems and network management with a focus on Service Level Management (SLM), policy-based management solutions, and the emerging issues of management solutions for e-business.

John received a master's in electrical engineering and computer science from the University of California, Berkeley.

Eric Siegel, Principal Internet Consultant with Keynote Systems, Inc., "the Internet performance authority," first worked on the Internet in 1978. He wrote Designing Quality of Service Solutions for the Enterprise (John Wiley & Sons) and has taught Internet performance tuning, SLM, and quality of service (QoS) at major industry conferences, such as Networld+Interop.

Before joining Keynote Systems, Eric was a Senior Network Analyst at NetReference, Inc., where he specialized in network architectural design for Fortune 100 companies, and he was a Senior Network Architect with Tandem Computers, where he was the technical leader and coordinator for all of Tandem's data communications specialists worldwide. Eric also worked for Network Strategies, Inc. and for the MITRE Corporation, where he specialized in computer network design and performance evaluation. Eric received his B.S. and M.Eng. degrees in electrical engineering from Cornell University, where he was elected to the Electrical Engineering honor society.