Summary

As a troubleshooting engineer, you need to interact with your service provider(s) almost on a daily basis. It is important to know how the cloud and remote access design solutions interact between each other; how providers operate , engineer their circuits and services, what their areas of responsibility are, and many other factors. This will help you be more successful in your troubleshooting efforts. Besides, it is always beneficial to know the specifics of your local or long-distance provider and what services it offers now or will have available in the near future for your organization.