16.8. Windows' Troubleshooters
Proving that artificial intelligence is limited to robots that vacuum the room in easygoing circles, the troubleshooter programs you'll find in Windows XP's Help and Support area make a very limited attempt to diagnose problems with your PC. Sometimes they guess correctly and provide a solution. Most of the time, however, the troubleshooters admit defeat, and pass you off to yet another program.
The troubleshooters work best when you simply want a checklist of possible problems to make sure you're not overlooking something obvious when diagnosing what's gone wrong.
You can visit Windows' troubleshooters in either of two ways:
The troubleshooters work much like a grade school quiz, asking you questions and letting you choose between possible answers. For the frustrated, almost every screen offers an option called, "I want to skip this step and try something else."
As you choose an option, the troubleshooter displays a page from Windows XP's Help and Support system explaining that particular problem. It's not as intuitive as a service call from a private PC technician, but it's worth a try before giving up.