APPENDIX 4A VIRTUAL TEAM MEMBER ATTRIBUTES 360-DEGREE ASSESSMENT TOOL

1 = Never 2 = Seldom 3 = Sometimes 4 = Often 5 = Always
	1	2	3	4	5
1. Possesses a strong COMMITMENT to the goals and objectives of the project
Completes assigned tasks according to the project schedule when faced with competing priorities between the work of this project and other assigned work
Recognizes how his or her assigned tasks support the project's goals and objectives and the organization's strategic goals and objectives
Establishes objectives for the project that are aligned with the overall organizational goals and objectives
Keeps track of details, and follows up on action items and tasks
Affirms priorities frequently so less important tasks do not dominate more important ones
Considers risks to be opportunities to enhance overall project value
Plans ahead and follows through to complete work on schedule
Considers organizational and project constraints and project assumptions in planning and executing assigned tasks
Completes requests from others on the project team in a timely manner
Puts forth more effort and takes more initiative than expected in order to complete assigned project work
Takes corrective action as required to ensure that all work is done on schedule and meets performance specifications
Works to ensure that he or she is considered to be among the most reliable and dependable in all aspects of the work of the project
Actively works to prepare the project team's charter and other accompanying policies and procedures
Takes initiative to identify and resolve any project- related problems that need to be solved
Works to improve one's own results on assigned tasks in order to fully contribute to the work to be done by the project team
Commitment summary
2. Establishes and supports a COLLABORATIVE environment for project work
Encourages cooperation and teamwork on the project
Seeks the opinions of others on work in progress or completed
Seeks the advice of others who are perceived as subject matter experts in areas of the project in which he or she may lack expertise to advance knowledge
Makes it easy for others to disclose information, share ideas, and openly talk about problems and concerns
Takes initiative and offers both informal and formal assistance to others on the team
Develops cooperative, rather than competitive, working relationships with others on the team
Involves others in his or her decision-making and problem-solving tasks when appropriate
Maintains friendly relationships with other team members
Determines innovative ways to optimize cooperation among project team members
Strives to unite the team in common actions and rewards
Ensures all team members participate in discussions concerning the team's mission, scope, and deliverables and how best to work toward success
Encourages team members to work toward consensus before decisions are made
Expresses confidence in the team's ability to meet or exceed the project's goals and objectives
Examines different perspectives and alternatives concerning issues that are being discussed
Develops an appreciation for the views and ideas of other team members
Collaborative summary
3. Demonstrates CREDIBILITY in all aspects of project work
Appears to be thoughtful in personal interactions in team situations
Shows respect for other team members
Helps team members establish a foundation of trust among one another
Handles issues that arise on the project according to procedures defined by the team
Provides information to others promptly on developments that may affect project work
Expresses confidence in the skills and abilities of others
Displays a nonjudgmental attitude toward the ideas and work of other team members
Prepares for project team meetings
Is able to cope in situations that are ambiguous or uncertain
Takes time to gather and analyze information before making decisions that affect the project
Demonstrates high performance standards, acting as a role model for others on the team
Organizes and manages time productively
Takes responsibility for statements and points of view
Has a well-developed sense of personal standards and principles to guide behavior
Works to ensure that the project's technical and performance goals are met, even if this requires compromises in terms of cost and schedule
Credibility summary
4. Promotes effective COMMUNICATION among project team members and stakeholders
Recognizes the most important information and communicates it to others effectively, concisely, and clearly
Summarizes what others have said to clarify understanding
Prepares written communication in a way that all members of the project team easily understand
Seeks additional information by asking for information to clarify items
Provides clear, concise , and logical answers to questions from other team members
Encourages the expression of diverse points of view in communication with other team members
Avoids the tendency to dominate project team meetings
Listens to what others say in a way that expresses understanding
States opinions in a persuasive, clear, and logical manner
Establishes processes for interpersonal communication among project team members
Appreciates and recognizes individual differences in communications with project team members
Asks open -ended questions to encourage information exchange
Establishes and manages formal and informal communications networks with project stakeholders
Considers the nature of the alliance with the people involved in the communication
Relates to other team members as a person of equal worth and value so that communication is based on reciprocal and mutual respect
Communication summary
5. Establishes a sense of COMMUNITY within the project team with a focus on professional responsibility in all activities
Shows an awareness of the social and cultural contexts of problems
Shares information appropriately within the professional community
Shows sensitivity to project confidentiality requirements
Elicits and respects the values of others
Exhibits sensitivity to others who are from a different culture
Shows awareness of the impact of different values, obligations, moral rights, and personal principles in choices and decisions that are made
If there is evidence of unethical behavior, identifies it and suggests the most appropriate corrective action
Exercises tolerance and compromise in interaction with team members and project stakeholders
Adheres to legal requirements and ethical standards in project work
Demonstrates the desired skills, behavior, and attitude to follow on project work
Exercises appropriate judgment in order to protect the community and project stakeholders
Gathers, analyzes, and integrates information in order to determine methods of fair resolution if there are competing requirements and objectives
Exhibits empathy toward other team members, especially in the face of competing pressures among project objectives
Recognizes that a team decision will generally be more complete than a decision made solely by one person on his or her own and works to involve others as appropriate
Shares lessons learned and best practices with other team members in a manner that is unobtrusive in order to contribute toward overall team success
Community summary
6. Emphasizes CONTINUOUS IMPROVEMENT in personal and team skills and knowledge
Leverages the contributions of others and available resources to the greatest extent possible in order to increase personal knowledge and skills
Redefines problems so they are viewed as possible opportunities
Looks for opportunities to continually upgrade knowledge and skills
Performs a self-assessment of his or her strengths and weaknesses
Actively seeks feedback from others on the project team on project performance
Values feedback that is received on working relationships
Provides feedback to other team members regarding working relationships and project performance in a nonthreatening manner
Uses those constructive comments that are provided by others to their maximum extent
Applies new information and practices to improve project performance
Determines changes to the team's procedures as defined in its charter to increase their effectiveness
Determines changes to the organization's project management methodology to increase its effectiveness
Identifies lessons learned throughout the project and communicates them to other team members as appropriate
Compiles internal and external best practices in project management and makes them available to project team members
Provides mentoring and coaching to other team members, as appropriate, in order to transfer knowledge and best practices
Strives to keep options open, and looks for new alternatives or breakthroughs to obtain desired performance results on technical project issues
Continuous improvement summary
7. Strives for effective CONFLICT RESOLUTION among team members
Seeks agreement on specific actions when conflicts arise among team members
Discusses possible win-win solutions to help resolve conflicts on the project team
Helps the team members involved generate possible alternatives if asked to help resolve a conflict
Remains neutral when asked to resolve a conflict between other team members
Focuses on issues and not on personalities
Tries to avoid the need to escalate the resolution of conflicts to those outside the project team
Displays openness and flexibility to conflicting opinions when presenting points of view
Resists reacting defensively, and keeps an open mind when others disagree with his or her point of view
Uses creativity to resolve differences among team members
Identifies conflicts to maximize achievement of project objectives
Exercises judgment in determining the fair resolution of project conflicts among team members
Productively challenges existing paradigms when conflicts arise, so that they are viewed as opportunities rather than solely as problems to be solved
Fosters an attitude among team members that conflict can be useful in reducing the risk of intellectual compliance or a tendency toward groupthink
Ensures that conflicts are addressed in a way that people do not withdraw from one another and in a way that overall team motivation is strengthened
Considers a resolution approach that is most appropriate given the specific phase of the project life cycle
Conflict resolution summary
8. Demonstrates CURIOSITY and CREATIVITY in project activities
Strives to generate new ideas and creative solutions to problems
Suggests changes to existing processes and procedures in order to minimize bureaucracy and maximize effectiveness
Identifies any team-related barriers in order to remove them to improve effectiveness
Determines innovative ways to optimize cooperation among project team members
Seeks opportunities for adding value to the project's product or service
Considers alternatives and generates contingency plans when solving problems
Pilots the use of new tools and technologies to facilitate project work
Challenges existing approaches in order to determine optimum ways to meet project objectives
Acquires new knowledge to refine/expand potential alternatives to problems
Seeks innovative solutions to meet the project's goals and objectives
Shows genuine interest in the work under way by other team members in order to contribute new ideas whenever appropriate
Experiments with new approaches in order to later inform team members of possible changes in team processes to promote effectiveness
Helps the team to establish guidelines, rather than strict rules and procedures, to promote flexibility and innovation in project work
Asks probing questions during team meetings or one-on-one communication with a genuine interest in taking the discussion beyond the general level
Listens to as many stakeholders as possible, even to those people who may not have a direct interest in the project's outcomes , in order to broaden perspectives
Curiosity and creativity summary
9. Recognizes the CONTRIBUTIONS of other team members to the project's goals and objectives
Sends personal e- mails to or telephones others on the team when they accomplish something significant on the project
Acknowledges and recognizes the contributions of other team members to his or her work
Recognizes those team members who champion ideas as well as those team members who support the ideas of others
Relates to team members by recognizing and appreciating individual differences
Analyzes internal and external influences on team performance to remove any barriers that may hinder performance
Takes action to reduce any negative impact on project performance
Compares project outcomes against the defined scope and uses this information to recognize the work done by other team members
Works with the team to establish agreed-upon performance measurement criteria for the team and each individual member
Provides feedback to team members in a way that is both constructive but also recognizes success
Works to help unite the team in common actions and rewards
Develops win-win strategies for both individual and team goals
Works to make sure that everyone has an opportunity to contribute ideas and concerns
Requests information from others in order to fulfill assigned responsibilities in a timely manner
Works to ensure that all types of project tasks, even administrative ones, are considered essential to overall project success
Recognizes that one's personal success is dependent on the overall team's success in terms of project goals and objectives
Contribution of others summary
10. Shows CONSIDERATION toward other team members during the project
Treats other team members in a fair and consistent manner
Shows a willingness to take time to listen to and understand the points of view expressed by other team members
Shows genuine concern and interest even if he or she disagrees with another team member
Avoids making personal accusations toward other team members
Realizes the importance of taking the appropriate time to provide advice and direction to others
Provides feedback focused on problems or solutions, not on personalities
Remains attentive and interested in team meetings and conference calls even if one's own work progress is not being discussed
Demonstrates empathy toward others
Communicates in a manner that is not condescending to others on the team
Shares beliefs and feelings with others on the team so as to be self-disclosing
Appears to be in control of any personal differences in interpersonal relationships
Provides opportunities to promote long- lasting relationships among team members
Volunteers services and support to others from the very early stages of the project
Works to ensure that other team members recognize his or her assistance as instrumental toward their success
Refrains from attributing self-serving motives to other team members
Consideration summary
TOTAL SCORE