Part IV: Taking Care of Your TelecomSystem

Chapter List

Chapter 11: Maintaining Your Telecom Services

Chapter 12: Troubleshooting Switched Network Issues

Chapter 13: Troubleshooting Your Dedicated Circuits

In this part . . .

Telecom is a club fight, and this maxim is most evident in troubleshooting. Carriers and vendors commonly become agitated and pass the buck. Unless you know more than the people you’re talking to, you may end up accepting what you’re told and run off to troubleshoot your issue down a blind alley.

By getting a methodical system for troubleshooting any phone service you may have, you can prevent yourself from being misled. Take the keys to the telecom kingdom! Part IV takes the essential pieces of all previous chapters and reassembles them so that you can resolve outbound and toll-free trouble issues. Starting with the basics of troubleshooting and the isolation of the variables in any phone call, you break down outbound and toll-free calls from a standard phone line. The final chapter covers the step-by-step troubleshooting of dedicated circuits, and toll-free calls that terminate on your dedicated circuits. Enjoy your freedom!