| | Copyright |
| | About the Author |
| | About the Technical Reviewers |
| | Acknowledgments |
| | Icons Used in This Book |
| | Command Syntax Conventions |
| | Foreword |
| | Introduction |
| | | Goals and Methods |
| | | Who Should Read This Book? |
| | | How This Book Is Organized |
| | Chapter 1. Introduction to Voice Technologies |
| | | Fundamentals of Telephony Networks |
| | | Basic Components of Telephony Networks |
| | | Fundamentals of Packet Telephony Networks |
| | | IP Telephony Applications |
| | | Summary |
| | | Chapter Review Questions |
| | Chapter 2. Analog and Digital Voice Connections |
| | | Analog Voice Fundamentals |
| | | Analog-to-Digital and Digital-to-Analog Voice Encoding |
| | | Signaling Systems |
| | | Enabling VoIP Fax and Modem Transmission |
| | | Summary |
| | | Chapter Review Questions |
| | | Lab Exercise: Navigating Your Hands-On Lab |
| | Chapter 3. Voice Interface Configuration |
| | | Configuring Voice Ports |
| | | Configuring Echo Cancellation |
| | | Summary |
| | | Chapter Review Questions |
| | | Lab Exercise: Voice Port Configuration |
| | Chapter 4. Voice Dial Peer Configuration |
| | | Configuring Dial Peers |
| | | Summary |
| | Chapter 5. VoIP Fundamentals |
| | | Understanding VoIP Requirements |
| | | VoIP Network Architectures |
| | | Building Scalable Dial Plans |
| | | Scalable Dial Plans |
| | | Scalable Dial Plan Attributes |
| | | Practice Scenario 3: Span Engineering Dial Plan Worksheet |
| | | Practice Scenario 3: Solution |
| | | Summary |
| | | Chapter Review Questions |
| | | Lab Exercise: RTP Header Compression |
| | Chapter 6. VoIP Signaling and Call Control Protocols |
| | | The Need for Signaling and Call Control |
| | | H.323 Concepts and Configuration |
| | | MGCP Concepts and Configuration |
| | | Comparing Call Control Models |
| | | Summary |
| | | Chapter Review Questions |
| | | Lab Exercise: H.323 Gatekeeper |
| | Chapter 7. Improving and Maintaining Voice Quality |
| | | Optimizing Voice Quality |
| | | AutoQoS |
| | | Implementing Call Admission Control |
| | | Summary |
| | | Chapter Review Questions |
| | | Lab Exercise: Router AutoQoS |
| | Appendix A. Answers to Chapter Review Questions |
| | | Chapter 1 |
| | | Chapter 2 |
| | | Chapter 3 |
| | | Chapter 4 |
| | | Chapter 5 |
| | | Chapter 6 |
| | | Chapter 7 |
| | Appendix B. Cisco VoIP Applications |
| | | Hoot and Holler |
| | | Cisco Unified CallManager |
| | | Toll Bypass |
| | | Hospitality Network |
| | | IP Centrex |
| | | Multitenant |
| | | Prepaid Calling Card |
| | | Computer Telephony Integration |
| | | Collaborative Computing |
| | | Voice-Enabled Web Applications |
| | | Contact Centers |
| | | Unified Messaging |
| | Glossary |
| | Index |