E.9. Miscellaneous RT Settings

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@ActiveStatus and @InactiveStatus

You can define new statuses and even reorder existing statuses here. Warning: do not delete any of the default statuses. If you do, RT breaks horribly.

 @ActiveStatus = qw(new open stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; 


$Devel Mode

RT comes with a development mode setting. As a convenience for developers, this setting turns on all sorts of development options that you most likely don't want in production.

It turns off Mason's static_source directive. By default, you can't edit RT's web interface components on the fly and have RT pick up your changes.

 Set($DevelMode, '0'); 

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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