Index_C


C

Capital 4, 63, 65, 68, 100, 113 “114, 119, 138 “139, 196, 207
human 4, 68, 138, 212
Career 7, 17, 55, 66, 92, 140, 149
assessment 63, 65, 86 “89, 196, 207
development 3, 14 “15, 19, 47,63, 65 “66, 79, 87 “89, 92, 196, 207
opportunities 52
Guidance Model (Figure 6 “3) 150 “151
pathing 63, 65, 92 “93, 193, 196, 207
Carr, Clay 63, 66, 67
Case studies xi, 2, 6, 64, 69, 140, 183, 190 “191
Aetna Life and Casualty Co. 94
Bugaj, Incorporated 110
California-based Aerospace and Defense Corporation 80
Detroit Medical Center 168
Epilepsy Foundation of Michigan 129
Health Alliance Plan 17
J.C. Penney Company 72
Kaizen 53
Managed Care College of Henry Ford Health System 141
meta evaluation of the case studies in Chapter Seven 183
Michigan Virtual Automotive College 148
Morrison-Knudsen Corporation 102
Muller-Roberts 115
nationwide reading program 179
plastic exterior trim parts 58
Roegan Enterprises 135
statewide professional organization 28
summative evaluation plan 172
The Michael James Clinic 84
The Simonini Company 89
training legend 35
university development center 40
using formative evaluation 168
Visteon Automotive Systems 10
Cash-flow analysis 113 “114,207
Cause analysis xi, 3, 6, 9 “10, 38 “39, 45 “59, 62 “65, 127 “128, 142 “143, 156 “157, 163, 195 “196, 207 “208
Change 2, 3, 6, 9 “10, 17, 19, 40, 53, 62, 64, 67, 79, 85, 87, 93, 99 “102, 110 “111, 115 “116, 123 “130, 145, 147, 157 “158, 163, 174, 190, 194 “195, 201. See also Change Management Interventions
facilitation 14
management 3, 13 “14, 66, 125, 130 “132, 156 “157, 170 “171, 198, 207
Coaching 7, 9, 19, 63, 65 “66, 87, 89, 138, 140, 168, 184, 196, 207
Codes 67
nonverbal 145
paralanguage 145
verbal 145
Collaboration 7, 63, 65, 101, 107, 126, 136, 147, 196, 207, 210
Communication 7, 10, 16 “17, 41 “42, 66, 70, 80, 84, 93, 94, 107 “112, 125, 130, 132 “133, 136, 139, 145 “147, 165, 175, 190, 195, 197 “198, 201, 208 “209. See also Organizational Communication
skills 81
Compensation 10, 19, 63, 65, 92, 196, 207. See also Worker's Compensation
Competency 9, 15, 41, 68 “69, 83, 92 “95, 138, 149 “150, 176 “177, 180, 185 “186, 190, 195, 202, 210
modeling 14
testing 7, 63, 65, 196, 207
Computer interviewing 165 “167
Confidentiality 40, 129, 141
Confirmative evaluation. See Evaluation.
Conflict 52, 80, 110
management 66
resolution 7, 63, 65, 107, 109 “110, 196, 207
Conifer Consulting Group 66
Consequences 3, 6, 9, 33, 37 “39, 48 “49, 51 “52, 56, 59, 66, 161, 163, 192, 194, 208
Consultants 11, 18, 110, 125, 133 “134, 139, 140 “141
Continuous improvement 53, 63, 65, 79, 82 “84, 126, 133, 141 “142, 161, 164, 168, 176, 179, 196, 207
Continuous Quality Improvement (CQI) 141 “142
Corporate
culture 27, 139
libraries 140
policies 178
restructuring 15
strategies 27
training 168
universities 139, 173
Cost-benefit analysis 10, 11, 140, 179
Creativity 14, 102, 106
Crosby, Philip B 84
Crosstraining 195, 197
Culture. See Organizational Culture
Customizing 140



Fundamentals of Performance Technology. A Guide to Improving People, Process, and Performance
Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance
ISBN: 1890289086
EAN: 2147483647
Year: 2004
Pages: 98

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