Data collection tools 24, 80
Dealership evaluation plan 172
Decision making xi, 17, 63, 65, 71, 84, 92, 94, 99, 100 “101, 110, 139, 147, 151, 158, 171, 182, 187, 196, 207
Deming, W Edwards 84, 168
Dessinger-Moseley 360 ° Evaluation Model 161 “163
Detroit 17 “18, 110, 133, 141, 190 “191, 193, 197, 201
Distance learning. See Interactive Technologies; Learning.
Diversity 101, 105, 109, 146, 191, 207
Documentation 24, 28, 48, 53 “54, 56 “57, 59, 63, 65 “66, 68, 71 “72, 74, 78, 172, 182, 184 “186, 194, 196, 207. See also Job Specifications