Appendix B. Sample Service Level Agreement

Appendix B. Sample Service Level Agreement

REVISION DATE: 6 August, 1999
Area of Responsibility		Signature	Date
Customer: Mfg Plant Mgr	Nicole Sano	________________________________
Customer Functional Mgr:	Shannon Kullmann	________________________________
IT Program Mgr:	Jonathan Matthews	________________________________
IT ISD Mgr:	Paul Bardanis	________________________________
IT Appl. Support:	Maria Tardugno	________________________________