Front Matter

IT Services: Costs, Metrics, Benchmarking, and Marketing

Library of Congress Cataloging-in-Publication Data

Tardugno, Anthony F.

IT services : costs,metrics, benchmarking, and marketing / Anthony F.Tardugno

Thomas R. DiPasquale, Robert E. Matthews.

p.cm.

Includes bibliographical references and index.

ISBN 0-13-019195-7

1. Computer service industry. 2. Computer industry-Customer services. I. Dipasquale, Thomas R. II. Matthews, Robert E. III.Title.

HD9696.67.A2 T37 2000

004.068'8--dc21 00-020112

Copyright Information

2000 Prentice Hall PTR

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Dedication

We dedicate this book, our first, to our friends and families for their undying support and encouragement during our pursuit. Thank you for putting up with the long nights, the stress, and the constant requests for proofreading.



IT Services Costs, Metrics, Benchmarking and Marketing
IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)
ISBN: 0132621959
EAN: 2147483647
Year: 2000
Pages: 93

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