Breaking Containment

They may not call it that, but everyday negotiators need containment before they can start negotiating. If you’re buying a house or a car, you contain your negotiations to that specific house or car, and to a general range of features and prices. By the way, that doesn’t mean that you’ve given up your out. Your out is not part of the negotiation. It’s an alternative. I’m not sending the ninjas away; they’re the reason the folks in the bank want to negotiate in the first place.

So what do you do when someone breaks containment—for whatever reason they completely change the parameters of the deal?

The most important thing is to take a step back and examine where you are. Remember that the process has started over again. You haven’t wasted your time; you’ve invested in the overall deal. But you do have to reassess where you are.

An old sales strategy called “bait and switch” uses breaking containment as a tool. The strategy is pretty obvious: The new set of tires are advertised as being fifty bucks apiece; you get to the showroom, and low and behold, the last of those tires went out the door five minutes ago. But the salesman has another set for $250. . . .

That specific practice is outlawed in most places these days, and even where it’s not, few salesman actually interested in making a sale will try it, since the reaction of many customers will be instant anger. But there are much more subtle variations. For example, the advertised price may not include installation or, in the case of those tires, balancing, which will add ten or twenty bucks a pop to each tire. One of my favorites is the rebate ploy, where the cell phone is advertised as costing $100 after the rebate.

Assuming you fill the form out right. And good luck finding it.

Think about it this way: Breaking containment happens anytime you think you’re negotiating about x and it turns out that the other side wants to talk about x + y. Or just y.

The best strategy for dealing with obvious bait and switches is probably just to walk away. But hostage negotiators don’t have a choice about the sorts of situations they get called to. And many times in a business negotiation, y comes up more or less on its own.

As long as you realize the process has to start over—which means new intelligence, new command decision on goals, new negotiations—you’ll be all right.

Negotiate and Win. Proven Strategies from the NYPD's Top Hostage Negotiator
Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator
ISBN: 0071737774
EAN: 2147483647
Year: 2003
Pages: 180 © 2008-2017.
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