Ego Time

In my experience, egos are most dangerous at closing time. When the negotiation stretches endlessly before you, it’s easier to keep your emotions in check. You may be naturally aggressive, but at the start of a negotiation you’re usually rested and fresh off a planning session. Your coach is at the top of his game, with good advice that you’re willing to take. The commander has told his two really bad jokes only twice apiece, and you’re not sick of them yet. The coffee hasn’t burned a hole in your gut.

Five, six, twenty hours down the road, you’re in no mood to hear those lousy jokes again, and the intel guy smells like a wet fish. The person on the other side of the negotiation, meanwhile, thinks that you’ve won the entire negotiation. He doesn’t buy the negotiating is a win-win thing at all. He wants to get to yes, and then some. The last issue often has nothing to do with the cigarettes or the exact payout schedule on the lease; it’s macho ego.

You have to keep your perspective throughout the whole negotiation. Forget about winning and losing. You do that on the football field, or playing poker, or if you’re really into it, running marathons. Perspective is necessary throughout.

Dividing the team up can help you maintain it. The coach is supposed to watch out for the ego games the negotiator may slip into. The commander is supposed to be above ego, focused on the goal of the negotiation, eyes on the prize. The other team members, not as involved in the give-and-take, can supply a more distant perspective.

One-man teams can have a really hard time with ego. It’s not easy to realize it’s potentially a problem, or even to know that the other side can use your ego against you. Step back, physically if possible, and run down your goal and the agreements so far. Use the scribe’s notes—the paper you started with outlining your goal, the agreements you’ve recorded—to help you maintain your perspective.

Negotiate and Win. Proven Strategies from the NYPD's Top Hostage Negotiator
Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator
ISBN: 0071737774
EAN: 2147483647
Year: 2003
Pages: 180 © 2008-2017.
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