Electronic Performance: Support Systems

An electronic performance support system (EPSS) generally refers to an online help system, or electronic job aid. Providing context-sensitive help-on-demand, EPSS is integrated with many computer applications. In some cases the help (performance support) is personified through an expert advisor or online wizard, and in this sense is similar to the so-called expert systems of artificial intelligence. EPSS is now generally referred to in the short form of "performance support." It is often a subset or feature of knowledge management systems.



AT&T launches the first EPSS system, an online help system to support employees in outlining and writing tests.


Gloria Gery: Electronic Performance Support Systems. Gery's text helped found the "online help" movement of the 1990s. Gery's book describes case studies of EPSS systems.

See also Job Aids Knowledge Management

The 30-Second Encyclopedia of Learning and Performance. A Trainer's Guide to Theory, Terminology, and Practice
The 30-Second Encyclopedia of Learning and Performance: A Trainers Guide to Theory, Terminology, and Practice
ISBN: 0814471781
EAN: 2147483647
Year: 2002
Pages: 110
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