Table of Contents

The Accountable Organization: Reclaiming Integrity, Restoring Trust
by John Marchica	ISBN:0891061851
Davies-Black Publishing 2004 (199 pages)
This book shows how to identify an organization's values and purpose, integrate them into a strategic plan, and develop a focused road map for execution that provides clarity, defines performance standards, and much more.

Table of Contents
	The Accountable Organization—Reclaiming Integrity, Restoring Trust
	Foreword
	Introduction
	Chapter One	-	Trust—Understanding Its Importance at Eye Level
	Chapter Two	-	Accountability—Taking Responsibility for Choices
	Chapter Three	-	Integrity—Doing the Right Thing
	Chapter Four	-	Purpose—Clarifying What You Stand For
	Chapter Five	-	Execution—Implementing Strategy with Commitment and Discipline
	Chapter Six	-	Leadership—Navigating Context, Fulfilling Many Roles
	Chapter Seven	-	Communication—Connecting Effectively and with Empathy
	Chapter Eight	-	Conflict—Seeking Resolution Through Preparation and Negotiation
	Chapter Nine	-	Risk—Breaking Barriers Creatively and Courageously
	Chapter Ten	-	Southwest Airlines—Integrating Accountable Organization Principles
	Conclusion
	Notes
	Bibliography
	Index
	List of Figures
	List of Sidebars