From reading this chapter you should understand why you need to:

  • Create and invest in a strong support organization.

  • Make sure your support group has good paths back to the developers but are not intrusive to them doing their work writing code.

  • Outline specific escalation paths in support that give useful feedback to the product group.

  • Involve your support group as early as possible in the WAR meetings to discuss impacts.

The Build Master(c) Microsoft's Software Configuration Management Best Practices
The Build Master: Microsofts Software Configuration Management Best Practices
ISBN: 0321332059
EAN: 2147483647
Year: 2006
Pages: 186

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