Index_C

C

Castiglione, Baldesar, 85

Catholic Church scandal, 191–192

Chain of command, 195

Challenging behavior dimension, 7, _87–116

arrogance and, 106–107

challenging abuse early, 103–104

challenging indirectly, 97–98

challenging use of language, 104–105

duty to obey, 101–103

giving feedback, 94–95

Challenging behavior dimension, continued

giving input, 95–96

knee-jerk rejection, avoiding, 98–99

leaders challenging leaders, 113–115

leaders with other agendas, 112–113

newly elevated leaders, 111–112

overcoming groupthink, 99–101

personal issues, 110–111

preparing leader for feedback, _92–94

self-challenge, 115–116

Clinton, Bill, 118

Cohesive groups, 99

Common purpose, 13

Communication, 67–68, 205–206

creative dialogue, 203–204

culture of, 205–206

messages from staff, 196–198

ombudsman role, 207–208

organizing processes of, 61–62

protecting channels of, 207–209

See also Listening

Complaining, 205–206

Conflict, 81–82

Confrontation, reactions to, 135–137

Contingency plans, 180–181

Core values, 13, 173

Corporate culture, 50–51, 197, 205

influencing of, 50–51

supportive environment, 140–142

Corrupt behavior, 181

Courageous followership, 4–5, 20–22, 193–196

courage to challenge. See Challenging behavior dimension

critical dimensions of, 40

five dimensions of, 6–9

model of, 40

moral action, 8–9

paradox of, 13–15

responsibility and. See Responsibility dimension

service in. See Service dimension

Creativity, 70–71, 203–205

Crisis management, 77–79

Critical-thinking approach, 72

Criticism, 201