List of Figures

Chapter 1: A Broad View of Human Capital

Figure 1.1: Linking Knowledge Management to Organizational Strategies at NASA Goddard Space Flight Center (GSFC).

Chapter 2: The Human Capital Crisis in the Federal Government

Figure 2.1: NASA End of Fiscal Year Employment Trend

Figure 2.2: SES Employment Trend, FY93 to FY99 End of Fiscal Year Counts

Figure 2.3: Senior Executive Service (Source— http—//www.hq.nasa.gov/office/codef/workforce).

Figure 2.4: Boeing's Employment Levels

Chapter 5: Knowledge Management: The Key Pillar in a Human Capital Strategy

Figure 5.1: A Knowledge Management Implementation Framework.

Chapter 6: Pillar Two: Performance Management Through a Knowledge Management Lens

Figure 6.1: Conceptual View of the Knowledge Framework.

Figure 6.2: The Knowledge Spiral.

Figure 6.3: Welcome Page of an Online Community.

Figure 6.4: MyExperts Expertise Locator.

GAO Report: Human Capital: Practices that Empowered and Involved Employees

Figure 1: Six Practices Used to Help Empower and Involve Employees