| Table of Contents |
 | Computing Information Technology—The Human Side |
| Preface |
| Section I - Web Site User Interface |
| Chapter 1 | - | Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents |
| Chapter 2 | - | Website Interactivity and Amusement: Techniques and Effects |
| Chapter 3 | - | Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network |
| Chapter 4 | - | Using Usability Factors to Predict the E-Commerce User Experience |
| Section II - Interface Design and Usability |
| Chapter 5 | - | Social Issues in the Administration of Information Systems Survey Research |
| Chapter 6 | - | User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction |
| Chapter 7 | - | Development of a Task Model for the Analysis and Retrieval of Statistical Data |
| Section III - End User Computing |
| Chapter 8 | - | Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL |
| Chapter 9 | - | End User Support Usage |
| Chapter 10 | - | Users as Developers — Conditions and Effects of User Systems Development |
| Chapter 11 | - | Solving Common Business Problems with Microsoft Office |
| Section IV - Information Technology and the Organization |
| Chapter 12 | - | Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard |
| Chapter 13 | - | The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study |
| Chapter 14 | - | Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy |
| Chapter 15 | - | Role of Behavioral Factors in Strategic Alliances |
| Section V - The Human Side in IT Research |
| Chapter 16 | - | Building a Custom Client-Side Research Tool for Online Web-Based Experiments |
| Chapter 17 | - | Towards a Sociopragmatic-Constructivist Understanding of Information Systems |
| Index |
| List of Figures |
| List of Tables |
