Table of Contents |
 | Computing Information Technology—The Human Side |
 | Preface |
| Section I - Web Site User Interface |
 | Chapter 1 | - | Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents |
 | Chapter 2 | - | Website Interactivity and Amusement: Techniques and Effects |
 | Chapter 3 | - | Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network |
 | Chapter 4 | - | Using Usability Factors to Predict the E-Commerce User Experience |
| Section II - Interface Design and Usability |
 | Chapter 5 | - | Social Issues in the Administration of Information Systems Survey Research |
 | Chapter 6 | - | User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction |
 | Chapter 7 | - | Development of a Task Model for the Analysis and Retrieval of Statistical Data |
| Section III - End User Computing |
 | Chapter 8 | - | Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL |
 | Chapter 9 | - | End User Support Usage |
 | Chapter 10 | - | Users as Developers — Conditions and Effects of User Systems Development |
 | Chapter 11 | - | Solving Common Business Problems with Microsoft Office |
| Section IV - Information Technology and the Organization |
 | Chapter 12 | - | Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard |
 | Chapter 13 | - | The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study |
 | Chapter 14 | - | Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy |
 | Chapter 15 | - | Role of Behavioral Factors in Strategic Alliances |
| Section V - The Human Side in IT Research |
 | Chapter 16 | - | Building a Custom Client-Side Research Tool for Online Web-Based Experiments |
 | Chapter 17 | - | Towards a Sociopragmatic-Constructivist Understanding of Information Systems |
 | Index |
 | List of Figures |
 | List of Tables |