FURTHER READING

• HISTBA. (2002). Health Information and Technology Benchmarking Association. Retrieved May 27, 2002, from the World Wide Web: http://www.histba.com.

• Marcella, R. & Middleton, I. (1996). The role of the help desk in strategic management information systems. OCLC Systems and Services, 12(4), 4.

• Rishel, W. & Frey, N. (2001). Integration Architectures for HIPAA Compliance: From ‘Getting It Done’ to ‘Doing It Right.’ Gartner.

• Skip the help desk. (1997, March 17). Information week, 73.

• Stinton, I. (1996). Helping the Help Desk. Work Study, 45(1).

• Yoon, V. Y., Aiken, P., & Guimaraes, T. (2000). Managing Organizational Data Resources: Quality Dimensions. Information Resources Management Journal, 13(3), 9.