Helen ThompsonCentre for Electronic Commerce Communications (CECC)Manager

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Helen Thompson
Centre for Electronic Commerce & Communications (CECC)
Manager

Helen Thompson manages the Centre for Electronic Commerce & Communications at the University of Ballarat, Victoria, Australia. The organisation makes scaleable and customizable applications to meet the online service needs of its diverse client base. These applications include database development, registration systems, searchable directories, online project systems, event calendar tools, news and content tools, web linkage libraries, and help desk facilities. Her area of research interest is success and decline in regional and rural communities. More specifically, Helen is currently exploring the benefits that communities-as represented by local government, businesses and community groups- secure through e-commerce and community informatics initiatives.

• Company's main products or services:

  Customer Relationship Management and Internet Services.

• Number of employees:

  230 academic staff, 200 tertiary and further education teaching staff, 380 general staff.

Acknowledgment

The contribution of Andrew McLeod, the technical manager for the Centre for Electronic Commerce and Communications, should be acknowledged for his assistance in preparing for the panel.

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