Knowledge Management Processes

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Borgman, C.L., From Guttenberg to the Global Information Infrastructure: Access to Information in the Networked World, MIT Press, Cambridge, MA, 2000.

Chaffey, D., Groupware, Workflow and Intranets: Reengineering the Enterprise with Collaborative Software, Digital Press, Woburn, MA, 1998.

Donovan, J.J., Business Reengineering with Technology: An Implementation Guide, Cambridge Technology Group, Cambridge, MA, 1993.

Fruin, W.M., Knowledge Works: Managing Intellectual Capital at Toshiba, Oxford University Press, New York, 1997.

Honeycutt, J. Knowledge Management Strategies, Microsoft Press, Redmond, WA, 2000.

Ranadive, V., The Power of Now, McGraw-Hill, New York, 1999.

Skikantaiah, T., and Koenig, M.E.D., Eds., Knowledge Management, ASIS, Medford, NJ, 2000.

Stefik, M., The Internet Edge: Social, Technical and Legal Challenges for a Networked World, MIT Press, Cambridge, MA, 1999.

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