Conclusion

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This research began with the proposition that for those who implement, manage, and support ERP systems, there is benefit in knowing the major ERP life cycle issues and the relative importance of these issues as they affect various stakeholder groups. It was noted that numerous studies of IS issues have been conducted for the benefit of private sector organizations, but that there has been little study of public sector organizations. Accordingly, a modified Delphi-type survey, together with a series of interviews and domain experts' workshops, were conducted to establish a set of major-issues and related sub-issues that were confirmed as relevant to the study stakeholder groups. Ultimately, while findings are expected to be particularly valuable to organizations implementing ERP, an improved understanding of ERP life cycle implementation, management and support issues is expected also to benefit other types of systems and the complete range of consulting firms' and software vendors' services, as well as broader IS research.

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