Chapter 17: Resources: Do You Have Good Information?

"I just didn't know what to do or where to turn . Employees were quitting left and right and everyone else was upset. Someone came up to me and asked me if I had a book about how to manage their anger because anyone who went to the EAPs were quickly "released" for some reason or another. I had nothing to offer except tell them to go to some bookstore or the library. I felt helpless. I had never considered the possibility that our boss was an Emotional Terrorist until the workshop. Now I have resources like crazy! I'm a survivor of corporate insanity!"

Jeanne, Middle Management and Workshop Participant

WHY YOU SHOULD READ THIS CHAPTER

It may appear easier to just use what you already know. Obstacles to ongoing learning are numerous and compelling. Time is the biggest challenge to most hard working people. Never, though, has anyone felt worse after an emotional incident than the person who avoided learning the one thing that may have helped. Most managers are already overwhelmed and do not have time to read the fine print, explore creative options, ponder new concepts, or luxuriate over intuitive data about unpredictable incidents. And most managers are where the buck stops if something goes horribly, horribly wrong.