BY THE END OF CHAPTER 16 YOU SHOULD BE ABLE TO

• Design and implement a drill, exercise, or round-table discussion using the practice examples so you can be the most well prepared company in your industry.

• Based upon specific issues from within your own industry, create a set of potential risk scenarios, small and catastrophic, and plan three different approaches to minimize the risk to your company from emotional incidents.

• Choose the tools, interventions, resources, and responses your company would use in each example. Include the full range of human emotions from irritations and annoyances to catastrophic reactions of trauma and violence. Become a good consumer.

• Write an industry-specific document that uses technical and nontechnical intervention strategies that could be used as a management assessment documentation, including a variety of intervention strategies. Develop a presentation of drill costs vs. disaster costs.

• Telephone your local law enforcement or fire department and have them teach you about drills and how they manage emotions before, during and after an incident.