Index_C

C

C. J. Rouser Drug Store, 74

Caldwell, Robin, 216-217

Callahan, Tom, 22, 24, 29

Carlson, Kris, 250

Carson, Johnny, 149

cash sales concept, 23, 24, 113

Castagna, Vanessa, 264-267, 269-270, 279, 282

catalog operations, 113, 126, 257, 259

Catalyst, 128n.3

Catalyst Award, 211-214, 238

centralized buying, 87n.1, 283

CEOs, 92-93, see also specific names

chain stores, 73-74

character judgment (by Penney), 15-19

Citibank, 124

City National Bank, 53-54

civic involvement, see community service

Cody, John, 235, 251

Coleman, C. W., 63-65

Collins, Charlie, 203-204, 216, 234

communications to outsiders, 2

community service, 17, 46, 73-74

confidence, 37

conformity among managers, 133-139

consensus management style, 139n.7

consumer credit, 113-114

conventions

district managers' meeting of 1980, 131-134

national, 41

regional, 41

in Sale Lake City (1913), 36-37

Convery, Jerry, on Howell's favorite music, 159

cooperation, 37

Creating an American Institution (Mary Elizabeth Curry), 2

credit ratings (of stores), 24

credit sales, 113-114

Curry, Gordon, 167-173

Curry, Mary Elizabeth, 2

customer value, profit vs., 230-231