Index_C


C

C. J. Rouser Drug Store, 74
Caldwell, Robin, 216-217
Callahan, Tom, 22, 24, 29
Carlson, Kris, 250
Carson, Johnny, 149
cash sales concept, 23, 24, 113
Castagna, Vanessa, 264-267, 269-270, 279, 282
catalog operations, 113, 126, 257, 259
Catalyst, 128n.3
Catalyst Award, 211-214, 238
centralized buying, 87n.1, 283
CEOs, 92-93, see also specific names
chain stores, 73-74
character judgment (by Penney), 15-19
Citibank, 124
City National Bank, 53-54
civic involvement, see community service
Cody, John, 235, 251
Coleman, C. W., 63-65
Collins, Charlie, 203-204, 216, 234
communications to outsiders, 2
community service, 17, 46, 73-74
confidence, 37
conformity among managers, 133-139
consensus management style, 139n.7
consumer credit, 113-114
conventions
district managers' meeting of 1980, 131-134
national, 41
regional, 41
in Sale Lake City (1913), 36-37
Convery, Jerry, on Howell's favorite music, 159
cooperation, 37
Creating an American Institution (Mary Elizabeth Curry), 2
credit ratings (of stores), 24
credit sales, 113-114
Curry, Gordon, 167-173
Curry, Mary Elizabeth, 2
customer value, profit vs., 230-231



Celebration of Fools. An Inside Look at the Rise and Fall of JCPenney
Celebration of Fools: An Inside Look at the Rise and Fall of JCPenney
ISBN: 0814471595
EAN: 2147483647
Year: 2003
Pages: 177
Authors: Bill Hare

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