Copyright

     

Copyright 2004 Cisco Press

Published  by:
Cisco  Press
800  East  96th  Street
Indianapolis,  IN  46290  USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

Library of Congress Cataloging-in-Publication Number: 2002117102

First Printing December 2003

Warning and Disclaimer

This book is designed to provide information about BSCI certification. Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied .

The information is provided on an "as is" basis. The author, Cisco Press, and Cisco Systems, Inc., shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it.

The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc.

Feedback Information

At Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book is crafted with care and precision, undergoing rigorous development that involves the unique expertise of members from the professional technical community.

Readers' feedback is a natural continuation of this process. If you have any comments regarding how we could improve the quality of this book, or otherwise alter it to better suit your needs, you can contact us through e-mail at [e-mail]. Please make sure to include the book title and ISBN in your message.

We greatly appreciate your assistance.

Corporate and Government Sales

Cisco Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact: U.S. Corporate and Government Sales 1-800-382-3419 [e-mail]

For sales outside of the U.S. please contact: International Sales 1-317-581-3793 [e-mail]

Trademark Acknowledgments

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

Publisher: John Wait

Editor-in-Chief: John Kane

Executive Editor: Brett Bartow

Cisco Representative: Anthony Wolfenden

Cisco Press Program Manager: Sonia Torres Chavez

Manager, Marketing Communications, Cisco Systems: Scott Miller

Cisco Marketing Program Manager: Edie Quiroz

Production Manager: Patrick Kanouse

Acquisitions Editor: Michelle Grandin

Development Editor: Dayna Isley

Project Editor: Argosy Publishing

Copy Editor: Ginny Kaczmarek

Technical Editors: Tim Sammut, Gert Schauwers, Brent Stewart

Team Coordinator: Tammi Barnett

Book and Cover Designer: Louisa Adair

Composition: Argosy Publishing

Indexer: Larry Sweazy

Corporate Headquarters
Cisco  Systems,  Inc.
170  West  Tasman  Drive
San  Jose,  CA  95134-1706
USA
www.cisco.com
Tel:  [phone]
         800  553-NETS  (6387)
Fax:  [phone]

European Headquarters
Cisco  Systems  International  BV
Haarlerbergpark
Haarlerbergweg  13-19
1101  CH  Amsterdam
The  Netherlands
www-europe.cisco.com
Tel:  [phone]
Fax:  [phone]

Americas Headquarters
Cisco  Systems,  Inc.
170  West  Tasman  Drive
San  Jose,  CA  95134-1706
USA
www.cisco.com
Tel:  [phone]
Fax:  [phone]

Asia Pacific Headquarters
Cisco  Systems,  Inc.
Capital  Tower
168  Robinson  Road
#22-01  to  #29-01
Singapore  068912
www.cisco.com
Tel:  [phone]
Fax:  [phone]

Cisco Systems has more than 200 offices in the following countries and regions . Addresses, phone numbers, and fax numbers are listed on the Cisco.com Web site at www.cisco.com/go/offices.

Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe

Copyright 2003 Cisco Systems, Inc. All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Net Readiness Scorecard, Networking Academy, and ScriptShare are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners . The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

Printed in the USA

Dedications

It has been a tough year for many people, where family and friends have proved to be the foundation to everything. To all those people, I thank you, but in particular to my husband David, whose advice and care I value above all else, and to my young scamp of a son, who provided no practical help in the writing of this book, but much joy and endless entertainment.