Table of Contents

Learning professionals may love those 500-page textbooks, but they’re not exactly light reading. Trainers on the go crave a portable reference packed with bite-sized, self-contained topics conveniently arranged for quick access and adaptable to a myriad of instructional situations. They’ll be thankful for The 30-Second Encyclopedia of Learning and Performance, which presents hundreds of terms, processes, and methodologies in one place.

Readers can instantly locate any subject in the book, then read the brief but thorough entry in 30 seconds to three minutes. Or read Part One start to finish for an overview of the performance-improvement process, then dive back in as necessary.

The author lists additional books and online sources, offers "rapid histories" of each subject’s evolution and its noteworthy gurus, and writes in refreshing, plain English for rookies and experienced practitioners alike.

About the Author

David H. Miles, Ph.D., runs DME Associates, a consulting firm specializing in blended learning solutions. His clients have included University of Toyota, The Gap, and Kaiser Permanente. He has held instructional design positions with Wilson Learning/Sun Microsystems, Bank of America, AT&T, and others.

The 30-Second Encyclopedia of Learning and Performance—A Trainer's Guide to Theory, Terminology, and Practice


American Management Association

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This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

Miles, David H.
     The 30-second encyclopedia of learning and performance : a trainer's
  guide to theory, terminology, and practice / David H. Miles.
       p.   cm.
     Includes bibliographical references and index.

ISBN 0-8144-7178-1 (pbk.)

1. Training—Handbooks, manuals, etc. I. Title.

LB1027.47.M54 2003

370.11'3—dc21 2003002551

Copyright 2003 David H. Miles

All rights reserved.

Printed in the United States of America.

This publication may not be reproduced,
stored in a retrieval system,
or transmitted in whole or in part,
in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of AMACOM,
a division of American Management Association,
1601 Broadway, New York, NY 10019.

Printing number

10 9 8 7 6 5 4 3 2 1


I would like to acknowledge the efforts of the following individuals who knowingly or unknowingly aided and abetted this book. These include Roger Chevalier, Robert and Harriet Gagne, M. David Merrill, Mark Morrow, William Rothwell, Geary Rummler, and Ron Zemke. I am also indebted to the many clients and colleagues with whom I have worked over the years, which include AT&T, The Bank of America, Docent, Panasonic Broadcast Systems, Toyota, Wilson Learning, and Xerox. I would also like to express my gratitude to two editorial magicians— Jacquie Flynn, senior acquisitions editor at AMACOM, and Niels Buessem of Andover Publishing Services. And my final thanks go to my wife Lori Gordon Miles, who marshaled her own considerable writing talents as well as her jargon-detector to help keep this project on track.