Why This Chapter Matters

A review of the syllabus for Exam 70-284, or of the exam objectives listed above, indicates the importance of troubleshooting, both in the exam and in the real world. It is your job to install an Exchange Server 2003 organization, to ensure that it works securely and smoothly, and to monitor it to discover trends. However, where you are seen to earn your pay—where your skill, knowledge, and experience are most on public view—is when something goes wrong and you need to fix it. The importance of this chapter cannot be emphasized enough, and troubleshooting will be tested thoroughly in the exam.