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Get official, all-in-one exam prep, practice, and review for Exam 70-272. Ace your preparation for the skills measured by MCDST Exam 70-272—and on the job—with this official Microsoft study guide. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

You also get expert exam tips and information of the upcoming release of Microsoft Windows XP Service Pack 2.

Maximize your performance on the exam by learning how to:

• Configure and troubleshoot Microsoft Office applications and resolve usability issues
• Customize applications by configuring OS settings
• Set up and support Microsoft Outlook, Microsoft Outlook Express, and Microsoft Internet Explorer
• Troubleshoot applications with connectivity issues and resolve end-user questions
• Manage security permissions and settings, apply updates, and respond to security incidents

About the Author

Walter Glenn, MCDST, MCSE, and Microsoft Certified Trainer, is a technology consultant, a teacher, and a writer. He’s written numerous certification exam prep guides, along with Microsoft Exchange Server 2003 Administrator’s Companion (Microsoft Press) and Windows XP Tips & Techniques (McGraw-Hill).