Table of Contents

MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
by Walter Glenn	ISBN:0735620881
Microsoft Press 2004
This kit packs the tools and features MCDST exam candidates want most—in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, and a robust testing suite for Exam 70-272.

Table of Contents
	MCDST Self-Paced Training Kit (Exam 70-272)—Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
	About This Book
	Part 1 - Learn at Your Own Pace
	Chapter 1	-	Introduction to Desktop Support
	Chapter 2	-	Resolving a Service Call
	Chapter 3	-	Troubleshooting the Operating System
	Chapter 4	-	Microsoft Outlook and Outlook Express
	Chapter 5	-	Supporting Internet Explorer
	Chapter 6	-	Installing and Configuring Office Applications
	Chapter 7	-	Troubleshooting Office Applications
	Chapter 8	-	Common Connectivity Problems
	Chapter 9	-	Security and Security Permissions
	Chapter 10	-	Protecting the Computer
	Chapter 11	-	Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers
	Chapter 12	-	Resolving Issues with Locally Attached Devices
	Part 2 - Prepare For the Exam
	Chapter 13	-	Configuring and Troubleshooting Applications
	Chapter 14	-	Resolving Issues Related to Usability
	Chapter 15	-	Resolving Issues Related to Application Customization
	Chapter 16	-	Configuring and Troubleshooting Connectivity for Applications
	Chapter 17	-	Configuring Application Security
	Part 3 - Appendix
	Appendix A	-	Microsoft Windows XP Service Pack 2
	Glossary
	Index
	List of Figures
	List of Tables
	List of Sidebars
	CD Content