MCDST Self-Paced Training Kit (Exam 70-272) - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

PUBLISHED BY
Microsoft Press A Division of Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052-6399

Copyright 2004 by Microsoft Corporation

All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

Library of Congress Cataloging-in-Publication Data Glenn, Walter J.

MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System / Walter Glenn.
p. cm.
Includes index. ISBN 0-7356-2088-1
1. Electronic data processing personnel--Certification. 2. Computer technicians--Certification--Study guides. 3. Microsoft software--Examinations--Study guides. 4. Microsoft Windows (Computer file). I. Title.

QA76.3.G558 2004
005.36--dc22 2004049954

Printed and bound in the United States of America.

1 2 3 4 5 6 7 8 9 QWT 9 8 7 6 5 4

Distributed in Canada by H.B. Fenn and Company Ltd.

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Acquisitions Editor: Andy Ruth
Content Development Manager: Elise Morrison
Technical Editor: Randall Galloway
Indexer: Julie Hatley
Project Manager: Julie Pickering

Body Part No. X10-59084

For my kids, Liam and Maya

About the Author

Walter Glenn, Microsoft Certified System Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), and Microsoft Certified Trainer (MCT), has been a part of the computer industry for more than 17 years and currently works in Huntsville, Alabama, as a consultant, trainer, and writer. Walter is a regular columnist in Microsoft’s new TechNet Zone and is the author or coauthor of nearly 20 computer titles, including Microsoft Exchange Server 2003 Administrator’s Companion (Microsoft Press, 2003), MCSE: Exchange 2000 Server Administration Study Guide (Sybex, 2000), Mike Meyers’ MCSA Managing a Microsoft Windows Server 2003 Network Environment Certification Passport (Osborne, 2003), and MCSE Self-Paced Training Kit (Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (Microsoft Press, 2003). He has also written a number of Web-based courses that are geared toward Microsoft certification training.

Acknowledgments

No matter how good a roll I get into when writing a book, I always find myself a little at a loss for words when it comes time to write this page. Putting a book like this together takes a lot of work from a lot of different people. I’m always somewhat amazed when the flurry of research, e-mail, writing, rewriting, and proofreading are finished and then suddenly, there’s this book in your hands.

I’m even more amazed when a project this size rolls along smoothly from start to finish, but that’s exactly what happened, thanks to the great folks at Microsoft Learning. I’d like to thank everyone who helped out with this book during its various stages. Kathy Harding, our acquisitions editor, believed in the project and in me. Julie Pickering, our project manager, worked hard to make sure that this book was published on schedule. Elise Morrison did a wonderful job coordinating all the stages of this book, providing feedback, and making sure that the book was of the highest quality. Randall Galloway, our technical editor, pored over every detail and made sure that I actually knew what I was talking about. I’d like to thank Shawn Peck, Nancy Sixsmith, Melissa von Tschudi-Sutton, and Sandi Resnick for all their help as well.

Thanks also go to Greg Winston, who developed the MiniDir Exchange Server simulation tool, and to Daniel Akins, who wrote the defrag.vbs script for running Disk Defragmenter automatically so that it can be scheduled. Both of these tools are included on the book’s companion CD.

Finally, as always, I’d like to thank Neil Salkind and everyone else at StudioB for helping put this project together.

Walter Glenn

Microsoft Windows XP Professional Evaluation Software and Product Activation

The evaluation software for Microsoft Windows XP Professional that is included in this training kit is intended for the purposes of your personal training and evaluation use only.

To install the software, you must enter the Product Key that is printed on the sticker on the sleeve of the compact disc. The Product Key will be required when you install the software on your personal computer, so store it in a safe place.

As an anti-piracy measure, you will be prompted to activate the evaluation software during each installation attempt. You can activate the product on only one computer. It is strongly recommended that you back up your existing data prior to installation, and that you keep the original media for your current operating system.

This evaluation software will expire 120 days after installation. Upon expiration of the 120- day period, if you elect not to upgrade to the retail version of Windows XP Professional, you must reinstall your original operating system. You may need to reformat your hard disk in order to do so.

This evaluation software is not supported by Microsoft and is provided “as is.”

PLEASE NOTE THIS IMPORTANT AMENDMENT TO EVALUATION LICENSE. IF YOU INSTALL THE MICROSOFT WINDOWS XP PROFESSIONAL UPGRADE PRODUCT ("XP UPGRADE") AFTER YOU INSTALL THIS EVALUATION PRODUCT, YOU WILL NOT HAVE 30 DAYS TO ACTIVATE THE XP UPGRADE; YOU MUST ACTIVATE THE XP UPGRADE IMMEDIATELY AFTER ITS INSTALLATION IN ORDER TO MAKE YOUR XP UPGRADE LICENSE EFFECTIVE.