Chapter 8: Put It All Together--How to Solve Big, Sticky, Complicated Problems

Overview

Welcome those big, sticky, complicated problems. In them are your most powerful opportunities.

”Ralph Marston

Now that we ve built our entire Crucial Confrontations model, let s quickly review each step we covered and then see what the skills look like when applied to a rather big, sticky, complicated problem. This will help us see how a real person during a real confrontation might pick and choose from the toolbox of skills we ve been building so carefully . Not all the skills will be needed all the time, and so we must have a way of thinking about which skills apply and when and where.