Copyright
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PEARSON EDUCATION LIMITED Edinburgh Gate First published in Great Britain in 2006 Pearson Education Limited 2006 The right of Richard Newton to be identified as author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. ISBN-13: 978-0-273-70788-2 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging-in-Publication Data Newton, Richard, 1964 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover other than that in which it is published, without the prior consent of the Publishers. 10 9 8 7 6 5 4 3 2 1 10 09 08 07 06 Typeset in 11/14pt Minion by 70 Printed and bound in Great Britain by Henry Ling Ltd, Dorchester The Publisher's policy is to use paper manufactured from sustainable forests.
Books that make you better Books that make you better. That make you be better, do better, feel better. Whether you want to upgrade your personal skills or change your job, whether you want to improve your managerial style, become a more powerful communicator, or be stimulated and inspired as you work. Prentice Hall Business is leading the field with a new breed of skills, careers and development books. Books that are a cut above the mainstream in topic, content and delivery with an edge and verve that will make you better, with less effort. Books that are as sharp and smart as you are. Prentice Hall Business. We work harder so you don't have to. For more details on products, and to contact us, visit http://www.pearsoned.co.uk/ DedicationThis book is dedicated to my father Ronald H. Newton |
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